filePro ® Information for IT / Computer Consultants
Instructions for migrating filePro ® to new server / hardware:
Have someone from the company contact support@fptech.com or sales@fptech.com to have filePro ® license file reset.
We will need customer name, filePro ® license number ( or at least filePro ® account number )
Copy existing filePro ® directories from old equipment to the new equipment.
( default install directory for filePro ® is in the 'appl' directory. Should have both 'fp' and 'filepro' directories within )
Download filePro ® install and updated license file.
Follow instructions for installing filePro ® for the appropriate Operating System.
( Reinstalling will ensure that all supporting files are installed and registry is updated properly. )
filePro ® Support
filePro ® support is available if needed and a member of the support team can login to assist with the installation.
( Support Fees may apply )
For the quickest reply to any filePro ® support questions - we recommend that the filePro ® customer login
and add the IT technician as a 'support user' to allow them to use the online support system ( Customer Login )
If the customer is upgrading from an earlier version of filePro ® - upgrades include 30 days of free installation support.